Quality

Quality

Committed to providing high quality care

At Bridge, Burton and Trent courts we are committed to providing the highest quality of care and service. We achieve this through our caring and knowledgeable staff, in a relaxed, comfortable and pleasant environment.

We believe that care is something we do with and for people, not “to” them. Each person’s needs are assessed before they move in, and we regularly monitor this to make sure that we are always providing the very best care.

High-quality care

It’s all about you or your loved one, we do not define you or them by situation or age. The most important thing is that you or they are part of our family. We never forget you or they are individuals who we will treat with dignity, respect and empathy. People are not separated based on their medical conditions; everyone is encouraged to play an active role in the life of their home.

There are several ways we measure the quality of care provided in our homes, both internally and externally. Quality standards are monitored internally by:

Quality of care graphic

Quality and you

As an organisation, Towerview Care strives for excellence and sets specific standards of our own through our core values. our core values. 

Making sure our services meet the standards set by the Care Quality Commission (CQC) is of vital importance to us. We also value being open with you about how we can support you or your loved one in the best possible way.

To make sure we get this right, we need to earn your trust and for you to see that we work in a caring and considerate way. We will listen carefully to what you tell us, and make sure we keep doing the things that work well and improve the things that don’t.

You need to know that when we provide the care, you and your family are supported in the right way. Towerview Care has a person-centred approach which means we work with you to develop a plan that describes how we will help you.

Doing this means we can make sure that you are listened to, and that we involve you in every part of your life. Our staff hold reflection days where you, your family and our team can come together to talk about what works well and what you would like to change. This is an opportunity to look at how we are doing in supporting you, and to make things more successful in the future.

Quality outcomes

We seek to demonstrate to you or your loved one, the families and those who referrer that we are working towards improving everyone’s quality of life and reducing challenging behaviours.

We measure six outcome areas:

Quality Outcomes grapgic

Outcomes are monitored on a monthly basis as part of the review of care plans and risk assessments.