Quality

Committed to providing high quality care

Our Commitment to Quality

At Towerview Care we are committed to providing the highest quality of care and service. This is achieved with a caring, competent, knowledgeable staff. In a relaxed, comfortable and pleasant environment.

We believe that care is something we do with and for people, not “to” them. Each person’s needs are assessed before they move in and this process continues on a regular basis, so we are always providing the best care.

It’s all about you, we do not define you by your situation or age. The most important thing is that you are part of our family. We never forget you are individuals who we will treat with dignity, respect and empathy. People are not separated based on their medical conditions; everyone is encouraged to play an active role in the life of their home.

There are a number of ways we measure the quality of care provided in our homes, both internally and externally. Quality standards are monitored internally by:

As an organisation, Towerview Care strives for excellence and sets certain standards of our own by means of our core values. 

Outcomes

We seek to demonstrate to our residents, their families and referrers that we are working towards improving each
resident’s quality of life and reducing his or her challenging behaviours.

We measure six outcome areas:

Outcomes are monitored on a monthly basis as part of the review of care plans and risk assessments