What happens next

What happens next?

The best of both worlds, where care and caring come together

What happens next? Firstly, matron will come out to meet with you and ask a few questions to find out some details about the person who is looking to join us. We will make sure we are a good fit for them and have all the facilities they need to feel safe and comfortable. Furthermore, we will then provide you with details of the service we can offer and the fees, we like to make sure we are upfront and transparent about what we offer and what the costs are. Towerview Care has two fee rates based on the person’s needs. The fees do not include 1:1 hours which are charged at one rate.

Once we have the information we need, and you are happy to proceed, we will arrange for our matron to visit you at home and carry out a full assessment of the individual’s needs and wants. 

Matron’s visit

Don’t worry, our matron is coming out to meet the person who wants to join us, to make sure that we match all of their needs. The visit takes between 2 to 3 hours, we know that seems like a long time, but this enables us to make sure that we know everything about the person, their family, friends and support network. This will make sure that we are aware of all their needs and have everything they need to move to their new home.

Older adult talking to nurse about moving to residential care

Once our Matron has been to visit you, she will then meet and discuss her findings with the Registered Manager and clinical team. Together they will determine whether Towerview Care is the right place for you or your loved one to live.

What happens next? You are offered a place

When you are offered a place, we will make sure that the transition is as smooth as possible. This will include visits to be introduced to everyone, personalising your room. Also, practical arrangements such as a change in GP, updating of care plans, establishing communications and financial support and moving personal items.

Everyone is different, and sometimes we need to do things differently, so we can offer immediate /urgent placements if circumstances require it. On average, the placement starts within 1 week of the Matrons assessment. While it is not ideal, it can be necessary in some cases. At all stages, you or your loved one, family and the support network are fully involved and kept up to date.

Referrals for Local Authority or NHS

To make a referral, please call us on 01283 512915 or  email info@towerviewcare.com. You will speak to the Registered Manager Carla Adams or Matron Karen Spooner. If they are not available, please leave your details, and they will call you back.

How do you make a referral?

We will ask a few questions to find out some details about the person who you are looking to place with us. We want to make sure we are a good fit for them and have all the facilities they need to feel safe and comfortable.

You will be provided with details of the services we can offer and the fees. We like to make sure we are upfront and transparent about what we offer and what the costs are. We have two fee rates based on individual needs. The fees do not include 1:1 hours which are charged at a single rate.

Once we have all the relevant information, and you are happy to proceed, we will arrange for Matron to visit and make an assessment. Matron will carry out a full evaluation of the person’s needs and wants. For Complex cases, Matron may bring with her our Psychologist and or Occupational Therapist.

Referrals can be responded to on the same day or no later than 48 hours.

The assessment

The assessment visit takes between 2 to 3 hours, this enables the team to make sure that we know everything about the person, their family, friends and support network. This will make sure that we are aware of all their needs and have everything they need to move to Bridge, Burton or Trent Courts.

Once Matron has been to visit, she will then meet and discuss her findings with the Registered Manager and clinical team. Together they will determine whether Bridge, Burton and Trent Court is the right placement.

Matron will then provide with the details of her assessment, fees, and when the placement will be available. This can be the same day for urgent referrals or longer dependent on the person’s needs and written confirmation of funding.

Who pays?

Who pays for you or your loved ones care will depend on the individual situation. It will be based on an assessment of your or your loved one’s needs and (in most cases) the financial situation. For some people, the local authority or the NHS will pay the care home fees, and others will need to pay themselves. Sometimes it may be a combination of these.

If a public body is paying for care, there may be less of a choice of home than if you were paying. If the local authority or trust is paying it will sometimes provide a list of suitable care homes to choose from. They consider a care home suitable if it meets the person’s needs, meets the local authority’s budget and has a place available.

For more information or guidance, you can call the National dementia helpline on 0300 222 1122 or speak you’re your local authority or NHS trust.

To find out if you are eligible for Self-funding, please click here to see what the NHS self-funding page.

How much does this cost?

Some people will be self-funding – this means they can arrange their place and pay for care home fees independently. Paying for you or your loved one’s care home fees may seem daunting and stressful. We want to make it as easy and transparent as possible for you. At Bridge, Burton and Trent Court we do not offer a dizzying array of care packages, we have kept it simple and easy. Our fees include 24-hour care, meals, activities, cleaning and laundry.

Our fee ranges from £1,500 to £2,000 per week, excluding 1:1 and personal expenditure based on needs and level of support required. These fees are reviewed annually as part of the annual care review. We can support you to contact your local authority or NHS (CCG) funders, to find out what kind of funding may be available and if you are eligible. Please be aware that this process can take time, and we are unable to confirm a moving date until we have confirmation of funding. 

What is Personal Expenditure:

Professional hairdressing

Magazines and Newspapers for personal reading

Personal purchases such as fresh flowers for individual rooms, stationery, confectionery, alcoholic beverages, particular snacks and toiletries

Bespoke seating and equipment

Clothing, shoes and slippers

Dry cleaning

To see our terms and conditions for private funders, please click here

To read our Deed of Third Party Contribution Agreement, please click here

To view our Care Placement Agreement, please click here

Contact our team today to discuss our fees and funding further with Carla Adams or Karen Spooner on 01283 512915.

Moving In

Transition can be a challenging time for the person and  their family so it is imperative that we are all sensitive to this.

Care plans, risk assessments, medication and other support will be in place at the time of arriving at Towerview Care. Personalising their room will be undertaken with the person either before or within the first two weeks of moving in.

A review will be held after two weeks to see how the person is settling in and their needs are being met.   

Questions

Click here to read our Q&A section or please contact our registered manager: Carla Adams or Matron Karen Spooner.